Senior IT Support Specialist - Lisbon/PT

Requisition ID: 51063

Would you like to have an interesting and exciting job in a growing and innovative sector? If your answer is Yes, then start working with us! 

For our business in LISBON, PORTUGAL we are currently looking for a Senior IT Specialist.

Who we are:

We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands. Recognizing a very particular kind of drive in each other, our parent companies Bertelsmann and Saham have entered into a long-term partnership to create a new global leader in customer engagement. We are relentless, resourceful, resilient and agile. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world. We serve customers across the world through our 48,000 employees based in 26 countries in Europe, the Middle East, Africa, Americas and Asia in 36 languages.  We support our customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture. 

Our mission:

We create amazing customer experiences that people value and we are proud of.  By combining talent, data, and technology. We deliver real impact for our partners. We are driven to go further. 

Main responsibilities:

• Researching and advising other members of the IT team on new endpoint solutions and strategies.
• Managing and deploying various IT services being delivered to staff, including but not limited to the following:
  • Managing and deploying devices in the MDM system
  • Managing and configuring delivery of Office software and tools
  • Managing and deploying endpoint security
  • Deploying and managing endpoint management software
  • Managing software library
  • Managing end-user profiles, Windows, and application updates, and device performance to ensure optimal endpoint availability.
  • Participating in rollout of IT endpoints and equipment.

• Evaluate, prioritize and answer incoming requests for assistance from colleagues experiencing problems with hardware, software, networking, and/or other computer-related technologies.
• IT knowledge, integrity and commitment to an excellent service experience.
• Log and track all requests, incidents, and tasks utilizing Service Desk.
• Train users on various software and system hardware.
• Configure computers, install software, and setup peripheral equipment.
• Protect confidentiality with regard to all aspects of employee and corporate information.

Required Skills:

• Knowledge of IT: storage, hardware, software, networking, etc;
• Server build and management VMWare;
• Proficiency in MAC device management in JAMF Pro (formerly Casper Suite) and EMM tools (deployment, device management, app management, inventory, self-service, directory)
• Strong knowledge of MAC Enterprise in a corporate environment and proficiency in macOs image implementation.
• Apple Mac experience in a corporate environment. (OSX 10.10 and above)
• Strong leadership skills and a successful track record of driving issues to resolution.
• Strong interpersonal and customer service skills.
• Strong English written and verbal communication skills (another EU language will be considered a plus).

Required Experience:

• Bachelor's degree or equivalent - two years related experience and/or training.
• Experience with Microsoft System Center Configuration Manager (SCCM), JAMF Casper Suite, or similar client management systems
• Projects management capabilities
• Certificates and Licenses: Microsoft or Apple certifications (specially JAMF Certificate), Apple Service Fundamentals Exam, Apple Certified iOS Technician Certification, Apple Certified Mac Technician Certification, HDI Desktop Support Technician Certification are recommended and also CCP (to deliver training in Portugal).
• Leadership & management skills are highly preferred.

Technology currently utilized:

• Windows 10 and macOS 10.14 and above
• Microsoft Active Directory
• Web browsers: Internet Explorer, Chrome, Safari;
• Microsoft SCCM, Service Desk, JAMF Casper Management Suites, MAC Enterprise
• Kaspersky Antivirus
• Avaya desk phones, Cloud Based PBX, iOS, Android

Our offer:

• Excellent reputation as responsible employer with presence in Portugal since 50 years
• Modern working environment at an attractive location in Lisbon with good public transport connection
• A welcoming and inclusive environment
• Development opportunities

Join us in a vibrant, multi-cultural city center environment. Explore you careers possibilities and work on your Personal Development. Above all, enjoy the experience of working with highly prestigious brands!