IT Help Desk Technician - German

ManpowerGroup are searching for a German Help Desk Technician (M/F) to join to our team to provide technical support specialized in IT services.

Responsibilities

• Perform remote troubleshooting thought diagnostic techniques and pertinent questions;
• Determine the best solution for the customers;
• Provide accurate information on IT products or services;
• Record events and problems and their resolution in logs;
• Pass on feedback or suggestions by customers to the appropriate internal team;
• Identify and suggest possible improvements on procedures.

Required Skills

• Experience in IT area;
• Knowledge of office automation products, databases and remote control;
• Ability to diagnose and resolve basic technical issues;
• German and English is mandatory;
• Customer-oriented.

Our offer

• Attractive salary package;
• Possibility to improve your career prospects;
•  Working in a Multinational company.

If you want to work with us, send your CV, with 4.5 Help_Desk on the subject, to *********@manpowergroupsolutions.pt