IT BA Business Operations Manager
Nokia Amadora, Distrito de LisboaNokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things.
Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
Nokia is an equal opportunity employer that is commited to diversity and inclusion.
At Nokia, employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We create the technology to connect the world. Powered by the research and innovation of Nokia Bell Labs, we serve communications service providers, governments, large enterprises and consumers with the industry's most complete, end-to-end portfolio of products, services and licensing. We adhere to the highest ethical business standards as we create technology with social purpose, quality and integrity. Nokia is enabling the infrastructure for 5G and the Internet of Things to transform the human experience.
The vision of Nokia IT is to be a trusted business partner delivering value for Nokia. In line with this, Nokia IT follows three strategic pillars: to Simplify via integration and standardization; to Enable the business as a strong business partner; to Partner to develop internal competence and establish Nokia’s digital platforms.
The Business Applications team provides end-to-end services to Business Groups and corporate functions, each with their own designated Business Application Owners who also act as Business Partners, representing the single face of IT to a Business Group or corporate function.
The Plan & Perform team resides within Business Applications Unit. Our team’s mission is to lead our unit relationship, service & project delivery, portfolio management, strategic direction and roadmaps. Our key responsibilities are:
Plan and manage effective unit development and operations and enable the teams to achieve their objectives
Facilitate people development, particularly competence ramp up and leverage best practices across the unit
Facilitate change management for the unit and for the projects to ensure successful deployment and end user experience
Manage the unit project and service Portfolio including budgeting, prioritization, cost and operational performance control, within the agreed budget frame, and achieving the agreed targets
Ensure that IT governance, PMM, IT processes and tools are applied in adequate way, and ensure common way of working across the delivery teams
Job Role purpose:
Ensures that the IT development activities, IT direction setting and Mode of Operation are planned and in place. Identifies and evaluates performance improvement opportunities.
Key tasks and main responsibilities:
• Contributes to build up IT Strategy and ensures the alignment with Nokia strategy and the strategies of the Nokia business units
• Ensures IT strategy is turned into actions and is aligned with the IT execution plans and capability roadmaps
• Responsible for implementation, execution and communication of the IT strategy
• Maintains IT MoO, and gathers continuous development input from all key groups and business stakeholders
• Work for and support IT Functions to deliver services and programs/projects end-to-end
• Continuously seeks improvement opportunities in various IT areas having ability to use both analytical skills as well seeing the big picture
• Benchmarking and alignment with universities and research institutes
• Designs, documents and implements IT Performance management and measures
• Reports the IT performance with agreed Scorecards and Dashboards
Competences:
•Business Insight
•Collaboration skills
•Drive for results
•Functional Business and Portfolio understanding and development
•Industry, Market and technology understanding
•Improvement methodologies
•Process and MoO understanding
•Strategic mindset
•Agile and Continuous Delivery and methodologies
•Data analytics
•Business analysis
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Business Performance Reporting and Analysis
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