CRM Manager - PORTO

CRM MANAGER - PORTO

Our client is looking for a Portuguese speaking CRM Manager to join their growing operation in the North

of Portugal.

Responsibilities:

• Plan, manage and deploy global multi-channel CRM strategy for the company

• Manage promotional calendar and ad hoc communications plan and delivery

• Manage and deliver customer lifecycle campaigns to drive retention and customer growth

objectives (registrations and deposit conversion, effective onboarding, churn reduction,

reactivation, upsell, cross sell)

• Campaigns briefing and coordination of assets across multiple stakeholders (design, social and

acquisition)

• Liaising with translations agency for multi-lingual content

• Campaign performance analysis and reporting

• Implement testing plans for ongoing campaigns optimization

• User centered customer experience/ user journeys building & optimization

Requirements:

• High Energetic Self Starter and able to manage their time efficiently

• 3-5 years prior experience

• Excellent Portuguese and English language skills (written and verbal)

• Experience with building customer journeys and conversion optimization

• Marketing copywriting, proof-reading and creative skills required

• Creative and able to convey this creativity to a team

• Problem solver, able to Coordinate, implement and manage the development of marketing creative

and concepts

• Able to implement and follow-through with their innovative ideas and set them into action

• Technically minded and understands the basics of website design, HTML & affiliate Marketing

• Very organized, with a high attention to detail